Help

Contact

Teacher Created Resources
12621 Western Ave
Garden Grove, CA 92841

Phone: 800-662-4321 (M-F 7am-4pm Pacific)
E-Mail: custserv@teachercreated.com

Where can I find your products in a store near me?

Teacher Created Resources products can be found in more than 1,700 retail stores in the U.S. and Canada. Please click on the Find a Store link above to search for a retailer near you.

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Your Account

How do I create an account?

When you click on Proceed to Checkout in your shopping cart, you will arrive at the account registration page. If you are a first time visitor, you will be asked to fill out a brief form. Your e-mail address will become your user name for your account, and you will choose your own password.

Why do I need an account?

You will need an account to place an order. It will also prevent you from having to re-enter your information each time you purchase online.

How can I change my information?

Go to your Account Details page.

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Ordering

How do I order?

There are two ways to add items to your shopping cart:

  1. If you know the item number of the product you would like to add (for example, if you are ordering from one of our catalogs), simply enter it in the "Quick Order" box at the top the page. If you are using this feature, please enter the item number as three letters followed by numbers, with no spaces or dashes.
  2. You can search our online catalog or browse our virtual catalog for the product(s) you want. You can add each product to your cart from its individual description page or from the search results.

When you are ready to purchase the items in your cart, click on the "Proceed to Checkout" button.

Can I save items in my shopping cart and purchase them later?

Yes. Items added to your cart will be saved for 45 days.

How can I get more information about a product?

For most titles, you can download the table of contents and sample pages in .pdf format. (You will need Acrobat Reader to download view these documents. Click here to get it for free.)

Our Customer Service Team is also available Monday through Friday, from 7:00am until 4:00pm Pacific Time to answer any further questions you may have.

Returns

What is your return policy?

Please visit our return policy page for more information.

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Shipping

How long will it take to receive my order?

All orders ship from our warehouses in Southern California.

Standard Shipping On Domestic Orders (5-8 business days)

Orders processed with standard shipping will arrive in 7 to 12 business days.

Express Shipping On Domestic Orders (3-7 Business Days)

Express orders will receive priority processing and will arrive within 2 to 6 business days.

Next and 2nd Day shipping on domestic orders

Next and 2nd Day orders will ship the same day if placed before 1 P.M. PT (Monday through Friday) and will not be delivered on weekends.

Note: Next and 2nd day orders cannot be delivered to a P.O. Box.

If you provide your email address when you order we will send you a shipping confirmation with tracking information once your order has shipped.

Shipping charges for the contiguous United States

Order Total Standard Express 2nd Day Overnight
Up to $9.98 $12.99 $12.99 $24.99 $34.99
$9.99 to $49 $8.99 $12.99 $24.99 $34.99
$49 to $100 $10.99 $14.99 $34.99 $44.99
$100+ 10% 12% 25% + $24.99 25% + $34.99

Alaska, Hawaii and the U.S. Territories

  • $28 for orders up to $100
  • $28 + 10% of order total for orders over $100

Canada

  • $32.99 + 40%, 50% or 55% of order total depending on province.

International Orders

  • $59.99 for orders up to $100
  • $59.99 + 30% of order total for orders over $100

Do you offer next or 2nd day shipping on Canadian and international orders?

We do not offer next or 2nd day shipping to these locations.

Can I track my order?

Yes. You can track your order on your account orders page.

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Payment

Which credit cards do you accept?

Visa and MasterCard.

Do you accept purchase orders?

Yes. After clicking on the Checkout button in your shopping cart, select the School Purchase Order option. You will be asked to enter the purchase order number before completing the order. Please note that at this time, purchase orders can only be used for physical items that will be shipped. Digital goods such as e-books and subscriptions must be paid for by credit card.

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Common Questions

How can I get a printed catalog?

You can request our print catalog by filling out this form.

Can I view your catalog online?

Yes! We now offer visitors to our web site the chance to browse through our printed catalog by clicking on the View Latest Catalog link at the top of the page.

Can I reproduce these materials for my class?

Classroom teachers may reproduce copies of materials in our books for classroom use only. The reproduction of any part for an entire school or school system is strictly prohibited. No part of any publication may be transmitted, stored, or recorded in any form without written permission from the publisher. To obtain permission, please fill out our Copyright Permissions form.

What are TCR Levels?

Because students within any given classroom may vary widely in academic skills, some of our products have "levels" rather than specific grade designations. This gives teachers the flexibility to select products that will be appropriate for the skill levels of their students.

Grade Level Key

How do I sign up to receive your newsletter?

Our free electronic newsletter, The TCR Update, is sent twice a month. It will keep you up to date on our FREE monthly activities, new products, special promotions, and more! Just fill out this easy form to subscribe to our newsletter.

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