Our E-Book Exchange Policy

1. We are pleased to offer purchasers of e-books from Teacher Created Resources a 100% satisfaction guarantee for all digital goods purchased.
2. If you are not 100% satisfied with the digital goods you have purchased, send an e-mail to customerservice@teachercreated.com within 30 days of making your purchase.
3. In the e-mail, please provide your order number and the reasons for your concern (e.g., file was incorrect book, format not what expected, book had misprint, etc.) and we will contact you with a solution and/or recommendation in a timely manner.
4. No refunds will be provided for e-books after they have been downloaded. Please e-mail the Customer Service Team for possible exchanges for a similarly-priced e-book.
5. Online coupons for future online purchases may be granted depending on the request for e-book exchanges.
6. We reserve the right to deny requests deemed to be abusive of our exchange policy.
7. To help customers choose e-books, free sample pages for most of our titles are available for download and review.

Customer Service

If you have any questions or require further information, please contact:

Teacher Created Resources
12621 Western Ave
Garden Grove, CA 92841

Phone: 800-662-4321 (M-F 7am-4pm Pacific)
Fax: 800-525-1254
E-Mail: custserv@teachercreated.com